This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, purchase digital products, or contact our support team.

By using our website or purchasing from our store, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following information when you use our services:

• Name, username, or account name
• Email address or contact information
• Order details
• Payment confirmation details
• Product delivery records
• Chat messages with support
• Refund or dispute-related evidence
• Video proof submitted by the buyer
• IP address, device information, browser information, and activity logs
• Roblox username or related game account information provided by the buyer

We only collect information that is necessary to process orders, deliver digital products, provide support, prevent fraud, and handle refund or dispute cases.

2. How We Use Your Information

We may use your information for the following purposes:

• To process and complete your order
• To deliver digital products
• To verify payment and order ownership
• To provide customer support
• To investigate product issues
• To review refund or replacement requests
• To prevent fraud, false claims, chargeback abuse, or unauthorized activity
• To improve our website, products, and services
• To comply with payment provider, legal, or security requirements

3. Video Proof and Evidence

For certain digital products, buyers may be required to submit continuous, unedited video proof for refund or replacement requests.

Submitted videos may be used only for verification purposes, including:

• Confirming the order process
• Confirming product delivery
• Confirming login and in-game item verification
• Reviewing claimed product issues
• Defending against false disputes, fraudulent claims, or chargebacks

By submitting video proof, the buyer agrees that we may review and store the video as part of the order record and dispute evidence.

4. Payment Information

We do not directly store full credit card numbers, debit card numbers, or sensitive payment credentials.

Payments may be processed by third-party payment providers. These providers may collect and process payment information according to their own privacy policies and security standards.

We may store payment confirmation details, transaction IDs, payment status, and related order records for verification, refund review, accounting, fraud prevention, and dispute handling.

5. Sharing of Information

We do not sell your personal information.

However, we may share necessary information with trusted third parties only when required, such as:

• Payment processors
• Fraud prevention services
• Hosting or website service providers
• Customer support tools
• Legal authorities, if required by law
• Payment providers during refund, dispute, or chargeback investigations

Only the information necessary for the specific purpose will be shared.

6. Data Storage and Security

We take reasonable steps to protect your information from unauthorized access, misuse, loss, or disclosure.

However, no online system is 100% secure. By using our website, you understand and accept that digital communication and online transactions may carry security risks.

7. Data Retention

We may keep order records, delivery logs, support messages, refund evidence, payment confirmation details, and dispute-related information for as long as necessary to:

• Complete your order
• Provide support
• Prevent fraud
• Handle refunds or disputes
• Respond to chargebacks
• Comply with legal, tax, accounting, or security requirements

Evidence related to fraud, disputes, chargebacks, or abuse may be retained for a longer period if necessary.

8. Buyer Responsibility

The buyer is responsible for ensuring that any information submitted to us is accurate and does not include unnecessary sensitive personal information.

When submitting video proof, the buyer should avoid showing private information that is not related to the order, such as passwords, private messages, banking details, or unrelated personal data.

9. Cookies and Tracking

Our website may use cookies or similar technologies to:

• Keep users logged in
• Remember preferences
• Improve website performance
• Analyze traffic
• Prevent abuse or fraud
• Secure the checkout process

You may disable cookies in your browser, but some website features may not work properly.

10. Your Rights

Depending on your location, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Withdraw consent where applicable
• Ask questions about how your data is used

Some information may not be deleted immediately if it is required for order records, fraud prevention, payment disputes, chargebacks, legal compliance, or security reasons.

11. Third-Party Links

Our website may contain links to third-party websites, payment providers, social platforms, or game platforms.

We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before using them.

12. Roblox and Game Platform Notice

We are not affiliated with, endorsed by, or officially connected to Roblox Corporation or any game developer unless clearly stated.

Any Roblox-related usernames, accounts, or game information submitted by the buyer are used only for order delivery, verification, and support purposes.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Continued use of our website or services after changes are posted means that you accept the updated Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact our support team through the contact method provided on our website.