All sales are final for digital products once the product has been delivered, accessed, viewed, logged into, used, or claimed.

1. Refund Eligibility

A refund or replacement may only be considered if all of the following conditions are met:

• The buyer reports the issue immediately after delivery
• The buyer has not used, transferred, consumed, sold, modified, or changed anything on the account/product
• The buyer provides a complete continuous video recording from before purchase until in-game verification
• The video clearly proves that the issue existed before the buyer used or modified the product
• The issue is confirmed by our support team after review

2. Non-Refundable Cases

Refunds will not be provided in the following cases:

• The buyer does not provide the required continuous video proof
• The video is incomplete, edited, cut, unclear, or starts after the product was received
• The buyer has already logged in and used the account/items
• The buyer changed the password, email, security settings, or account information
• The buyer transferred, traded, dropped, consumed, sold, deleted, or modified any item
• The buyer claims an issue after a long delay
• The issue was caused by buyer error, misuse, or failure to follow instructions
• The account was banned, restricted, reset, or affected after successful delivery due to buyer actions or platform/game rules
• The buyer simply changed their mind after purchase
• The buyer purchased the wrong product by mistake

3. Video Proof Requirement

To request a refund, the buyer must provide a continuous and unedited video showing the full process from before placing the order until entering the game and checking the delivered account/items.

Without this video, we cannot verify whether the product issue existed before or after delivery. Therefore, refund requests without valid video proof may be rejected.

4. Replacement Instead of Refund

In some cases, we may offer a replacement instead of a refund. Replacement approval is fully subject to our review and only applies when the buyer provides valid evidence and the issue is confirmed by our support team.

5. Chargeback and Dispute Policy

By purchasing from our store, the buyer agrees to contact our support team first before opening any dispute, claim, or chargeback.

False chargebacks, fraudulent disputes, or attempts to receive both the product and the money back are considered abuse. We reserve the right to submit all order records, delivery logs, chat records, account delivery proof, and buyer agreement to the payment provider as evidence.

6. Final Decision

All refund and replacement requests are reviewed case by case. We reserve the right to approve or deny any refund request based on the evidence provided, product status, delivery records, and buyer activity.

By completing a purchase, the buyer confirms that they have read, understood, and agreed to this Refund Policy.